Shipping times vary per item(s), taking into account whether the item purchased is in stock or if it is made to order. All items list shipping time frames in the product description. Please Contact Us if you have any questions on shipping time frames. We ship via USPS. Please contact us if you need to upgrade to expedited shipping.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. There are NO returns on custom or personalized orders. These items are made for individuals and cannot be resold to another. To be eligible for a return, your item must be unused and in the same condition that you received it, as well as being a standard non-custom item. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) Any item with obvious signs of use Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days. Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hotchkissleather@gmail.com. Sale items Sale items will be refunded at the amount paid. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hotchkissleather@gmail.com and send your item to: 101 Distribution, 4808 North 24th Street, Suite 125, Phoenix AZ 85016 Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: Hotchkiss Leather, 6615 S. Mitchells Dr., Tempe, Arizona, 85283, USA. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Lost Items We ship all orders via the U.S. Postal Service (USPS). It is your responsibility to provide us with a shipping address where packages can be securely delivered by USPS or by your country's postal service without risk of theft or loss. We assume no responsibility for packages that are lost or stolen after USPS or another postal service completes delivery to the address that you provide to us. If you are concerned about the security of packages received at your mailing address, you should provide a different shipping address for your order.